The Japanese Railway group increased the price of the JR Pass that covers all of Japan in Oct. 2023. This increase came after many years of stagnant pricing that had historically made the pass a no-brainer and a great deal. After the price increase, it's equivocal whether you will save any money in obtaining it.
Of note, not all pass types increased in price in Oct. 2023. I spent the better part of one day trying to anticipate prices and calculate whether or not I should get the Hokariku Arch Pass for my April 2024 trip. Unfortunately, not only did the price increase in April 2024, but it stopped being sold as widely as before. To make matters worse, the JR East and other JR websites I tried would *not* for the life of me take my American Visa and Mastercard debit or credit cards! I wasted so much time entering and re-entering these cards and signing up for these JR accounts.
Long story short, I ended up buying JR tickets as I went along without getting any pass. Since others may be doing the same post-Oct. 2023, I figure sharing my trials and tribulations may help someone out there!
If you've decided to travel in Japan without any JR Pass, here are my tips, in no particular order:
1) Save your tickets and stubs!
In all my travels throughout Europe and North America, I've never, ever been asked for an old ticket when trying to buy a new ticket. Yet I believe since the pricing may be different when transferring within the JR system, I was asked to show whatever ticket I used to get to a particular station when trying to buy the ticket to my next destination. Full disclosure: I was traveling from Tokyo Station to Nagano. I had taken a local train to get to the Tokyo Station, so I presume I had ended up inside the station within their transfer zone. It was some lost in translation trying to understand what I was being asked to do, but luckily the staff have a tablet that can robotically recite the intended message in multiple languages.
It was a close call for me, as just before getting into the ticket line at Tokyo Station, I had a Mari Kondo moment and had contemplated jettisoning my old tickets into the closest trash can. They brought me no joy and seemed to have served their purpose. Thankfully I had not done so, else I would've created trouble when trying to buy my next set of tickets.
2) The ticket gates may want multiple tickets for long-haul journeys with transfers
Only in Japan have I ever experienced a ticket gate that wanted me to feed it multiple tickets. If you don't feed it the right tickets, it will not let you go pass. The gates will blare and flash if you push through them illegally in your confusion (don't ask me how I know).
Now the question is, which tickets do I feed it?
The busy staff at Tokyo Station did zero explaining to me when handing me a bunch of tickets.
The very nice woman at the much less busy Nagano Station JR tourist office wrote out on each ticket the numerical order in which I was to use them and explained which tickets to feed at which station.
3) The ticket gate may eat your ticket prematurely, but the staff can help
During the journey from Nagoya to Tokyo while transferring to the local train near Tokyo, I was confused when, after leaving the shinkansen, I was deposited within the transfer area without a clue how to get a ticket to the station I wanted in Tokyo. I knew I needed a ticket to be able to exit at the final station in Tokyo, yet there no barrier to me entering the JR platform for the local train. So they'll let me get on without showing my fare, but how will I be able to exit?
After inquiring at the information line, I found out that the ticket gate when I had recently exited the shinkansen had inappropriately eaten my ticket! I guess if you don't promptly take the ticket that pops up before the person behind you does their business, or due to other malfunction, the machine ate it before I had a chance to grab it.
Luckily the info desk person told me to talk to the ticket gate staff. After explaining to them the situation and showing them my companion's ticket that didn't get eaten by the gate, they were able to pinpoint on their computer exactly which gate ate the ticket. The staff person went to empty a canister towards the bottom of this gate and returned to me the exact ticket stub that got swallowed by the gate! Now I could use this ticket to exit the local JR train gate once I arrived at my final stop in Tokyo.
4) The ticket gate may be crazy? Or I am missing something?
Back to the nice woman at Nagano JR Station. I followed her instructions to a T, and everything worked fine until I got to my final destination in Osaka. When I tried to exit the shinkansen gate, I deposited two tickets but only got one back along with an error message asking for me to insert all of my tickets. However, I had no other tickets left besides this one ticket! I used all my tickets in the preceding parts of the journey, and the previous gates had swallowed them. I showed the gate staff my one ticket left, and the staff let me walk past them to exit the station.
I have heard there are different gates, like transfer gates versus other gates. Not all gates are the same. Perhaps I should've taken some other gate to exit the station if I only had one ticket left.
5) Reserved vs. unreserved cars
For some shinkansen journeys you are not required to pay for a seat reservation. In this case, for an unreserved ticket you are limited to sitting in the cars marked unreserved. Where are these cars? They are at the boondocks of the platform. If you are running late, have heavy luggage, or can't walk far, get a reservation and strategically pick which car you want to board. If you have a lot of time, want to save some money, and are able to build in time to walk all along the very long platform to find the unreserved car, then by all means do so. The unreserved cars may be marked via the lighted sign on the car itself and/or at the sign overhead on the platform near the boarding area for that car. If you keep seeing only reserved cars, and your train truly has an unreserved option, that means you haven't walked far enough. Keep walking! If not one direction, try the other.
Some trains like the ones to/from the airport require reservations all of the time.
6) Minimize luggage. I had minimal luggage: backpacks and 1 small carry on size luggage for 2 people. If you don't have the ability to make seat reservations in advance so that you can increase chances of sitting near the larger luggage storage areas, then you need to plan for not having access to that space. Folks with the JR pass purchased online in advance direct from the JR site may be able to make seat reservations online in advance unlike the rest of us peons.
I found the overhead racks were pretty small and maybe ok for backpacks. However, the seats were spacious enough for me to roll in my little carry on next to me and still have leg room. Also note the Nozomi train has luggage size rules and restrictions!
Now if you're still trying to decide whether to get a JR Pass, here are some tips:
1) Learn the JR rail system if you are not already familiar with it. I really enjoyed reading and learning about it from a book called Japan by Rail. This book lets you know what destinations are found near each station featured in the book which covers multiple geographic areas of Japan. It is fascinating to learn the history of how the JR rail system came to be.
2) Once you understand the components of the different JR companies and what geographic areas you want to visit, calculate the estimated costs. The aforementioned book recommends some transit websites like Jorudan for researching these routes.
3) IC cards are only good for local trips. They don't work for transferring different JR companies to traverse from one JR region to another.
4) Not all shinkansen costs are covered by the JR pass. For example, for Nozomi trains, which are the fastest way to get from Kansai region to Tokyo region, you have to pay a 'supplement' fee even if you have the full JR pass.
5) If you buy the JR pass directly from the JR website and not a third party, you may be able to make seat reservations in advance directly through the JR system. The caveat is that you may not be able to do this as I had mentioned before that the JR website would not take my US credit cards for the life of me. Also, read the details about seat reservations. If made in advance, you may have a deadline to pick them up in person. If made at the train station, you may need to stand in line.